Flow

Flow follows the dedicated individual-led diagnostics as a team delivery option combining audits, walkthroughs, email or SMS and optimization. Its documented onboarding work is relevant when several parts of the new-user journey need coordination.

Flow’s current SaaS onboarding service combines audits with product walkthroughs, email and SMS, activation scoring and continuing optimization. Its process starts with discovery and customer understanding before planning and delivering the journey. That makes it useful when the company needs several parts of onboarding coordinated rather than a review of one screen.

Choose the engagement around what your team needs delivered. Ask which research, product design and lifecycle tasks Flow will perform, whether engineers must implement the product changes, and who will maintain event tracking afterward. If the brief concerns activation, specify the meaningful customer behavior and observation window before agreeing to optimize a rate. This is a team consultancy rather than a promise of personal consulting by any particular practitioner; establish the people and responsibilities in the proposal.

Flow’s contact page says Toronto, Canada. Its current portfolio identifies StartProto as an onboarding client, and StartProto identifies its Atlanta office and Atlanta Tech Village headquarters. This is cross-border client work, not evidence of a US office.